Dangers of Forgetting the Proxy Nature of Data
"...I find something I learned from Brian Joiner an excellent summary – which I remember as:
Data (measuring a system) can be improved by
distorting the system
distorting the data
or 3) improving the system (which tends to be more difficult though likely what is desired) Brian Joiner’s book, 4th Generation Management is a great book for managers..."
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